WEBSITE CHANGES

Our website is currently going through some changes. We aim to provide better clarity on our services and how to access them. Keep an eye out for new details!

 

 

HAVING PROBLEMS WITH SYSTMONLINE?

Our website now contains information and support for those having problems with the online service, you can find it under the SystmOnline drop down on the left.

 

 

 

MEDICATION REVIEWS

If you require a medication review, it is worth speaking to our in-house pharmacist Mr Robert Burnley who works with us one day a week. He can review your medication over the phone or face-to-face. Please call reception to arrange.

 

 

 

 

 

COMPUTER SYSTEM CHANGE OVER

 

We have now changed systems from EMIS to SystmOne.

 

Please note prescriptions will need to be reauthorised by the doctor so may not be ready within the normal timescales. Please allow 5 working days for routine prescriptions.

 

All online access to EMIS has been suspended and new login details and passwords will need to be generated on our new system (SystmOne) Patients will need to come in to reception to register for the new system.

 

Patients are unable to collect log in details for their relatives unless we have written consent due to confidentiality and GDPR guidance.

 

Children can have access via their parents online access upto the age of 11.  Once a child turns 16 they can then come in and register themselves again for online access and obtain their own log in details.


As you can appreciate this will be a difficult and stressful time for all and we would appreciate your co-operation and support throughout this transition period. Thank you from the partners and staff at Glebe House Surgery.