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                   GLEBE HOUSE SURGERY

                                               19 Firby Road, Bedale, DL8 2AT                           Tel: 01677 422616


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Booking Appointments

 

 

 

Options for booking appointments:

Call us on 01677 422616

Arrange at reception

Or book online through SystmOnline (GP/NP appointments only)

 

 

For a GP or Nurse Practitioner (NP)

 

Most appointments for any day are released when the surgery opens at 8AM. Appointments can also be booked up to four weeks in advance. If you are unsuccessful in getting an appointment at 8AM, we advise trying again later in the day to see if we have any cancellations or pre-bookable appointments available. We offer an extended afternoon surgery which runs between 6:30PM and 7:30PM only for those who work full time. Please note an extended surgery is not available on every day.

 

 

 

Home visits

 

If you are unable to get to the surgery for health reasons and require a doctor, you can arrange for a home visit. When contacting the surgery for a home visit, the receptionist will ask who the visit it for, best number to contact and the reason for the home visit. If the home visit was arranged in the morning, one of our doctors will call the provided number after their morning surgery (between 11AM and 1PM) to discuss your condition. If arranged in the afternoon, it will be the duty doctor who contacts you when they are available. After the telephone call with a doctor, they will come for a visit on the day unless alternative arrangements are made. Please note it may not be your usual GP who contacts you for the home visit due to availability.

 

 

 

Telephone calls

 

A GP or NP can call you during one of their allocated appointment slots to discuss a number of issues including test results, referrals and medications. If you are unsure whether your matter can be discussed over the phone, please ask one of the receptionists. Please note a clinician cannot make an assessment over the phone and will most likely need to see you face-to-face.

 

Call times are during early and late morning (between 8:00AM - 8:30AM and 11:00AM - 1:00PM). Dr Rachael Emison offers an afternoon call slot between 3:00PM – 3:30PM. If you are unable to answer the call, it will be noted on your record and you may need to rebook.

 

 

 

URGENT

 

Under the circumstance there are no routine appointments available and you require medically urgent attention, we are able to arrange for a doctor to contact you to make an initial assessment over the phone of your medical emergency. The doctor may ask you to come down to the surgery at a specified time. Please be aware we are not an emergency service and a doctor will only be able to see you when they are available. If you feel your circumstance is more urgent, please contact 111 for advice or 999 for emergency services.

 

 

 

Practice nurses, health care assistants and phlebotomists

 

All nurse appointments are to be booked in advance. If you require frequent appointments (such as dressings or drug monitoring), it is highly recommended to book well in advance to ensure availability and continuity. It is worth noting we can book three months in advance for all our nurses. We aim to provide an appointment for you within two weeks; however, due to high unattendance of appointments this can be much longer.

 

 

 

In-house pharmacist

 

If you require a medication review, you can speak to our in-house pharmacist Mr Robert Burnley. A session is run on most Wednesday mornings where you can review your medication either over the phone or face-to-face. You can also talk to Mr Burnley about any queries you have about your medication. Please be aware that if you take blood pressure medication, you may need to come in to have your blood pressure checked as part of your review.

 


          Coronavirus

              The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new                   infectious diseases. The NHS has put in place measures to ensure the safety of all patients                     and NHS staff while also ensuring services are available to the public as normal.

              The risk to the general public is moderate. If you have arrived back to the UK from mainland                 China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau                 within 14 days, follow the specific advice for returning travellers.

 

Call 111 now if you’ve been:

  • to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
  • to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)
  • to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)
  • in close contact with someone with confirmed coronavirus

 

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.

 

 

 

 


 

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