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 Glebe House Surgery

Surgery Closure ( posted on May 8, 2017 )

The surgery will be closed from 12.30 for the afternoon on Wednesday 28th June 2017 to allow the doctors, nurses and staff to attend a training event in Northallerton. We are sorry for any inconvenience that this may cause. The surgery will re-open as usual on Thursday 29th June.

Staff Training ( posted on May 8, 2017 )

The surgery will be closed for staff training between 12.30 and 2pm on Wednesday 31st May 2017. We are sorry for any inconvenience that this may cause.

Bank Holiday Closures 2017 ( posted on Mar 3, 2017 )

The practice will be closed on the following Bank Holiday dates in 2017:

 

Monday 2nd January 2017

Friday 14th April 2017

Monday 17th April 2017

Monday 1st May 2017

Monday 29th May 2017

Monday 28th August 2017

Monday 25th December 2017

Tuesday 26th December 2017

Monday 1st January 2018

 

 

If you require non emergency medical assistance on these dates please ring the NHS 111 service for advice. Calls to 111 are free from landlines and mobiles.

 

Please make sure that you have enough repeat medication to cover the Bank Holiday closures.

 

For alist of pharmacies that are open over the Easter Bank Holiday weekend please click on the following link:

 

https://www.hambletonrichmondshireandwhitbyccg.nhs.uk/news/-/blogs/easter-2017-pharmacy-opening-times?_33_redirect=https%3A%2F%2Fwww.hambletonrichmondshireandwhitbyccg.nhs.uk%2Fnews%3Fp_p_id%3D33%26p_p_lifecycle%3D0%26p_p_state%3Dnormal%26p_p_mode%3Dview%26p_p_col_id%3Dcolumn-1%26p_p_col_pos%3D1%26p_p_col_count%3D2

 

 

 

Welcome to our new doctors ( posted on Feb 28, 2017 )

We welcome our two new GPs, Dr Greg Clements and Dr Tracy Shepherd who will be joining the practice in March and April respectively.

 

Dr Clements will be working Monday, Thursday and Friday, Dr Shepherd will be working Tuesday, Thursday and Friday.

 

Welcome to the Glebe House Team.

Farewell to Dr Wilkinson ( posted on Feb 28, 2017 )

Dr Stephen Wilkinson will be retiring from general practice at Glebe House Surgery on 31st March 2017 after almost 31 years service to this community as a GP.

 

We all wish him happiness in his well deserved retirement and thank him for his hard work and committment over the years.

 

He will be much missed.

Flood Action Campaign ( posted on Nov 3, 2016 )

This year we are supporting the Environment Agency Flood Action Campaign.

 

For further details please click on the highlighted leaflet below:

 

Campaign Leaflet

Bedale Community Minibus ( posted on Oct 12, 2016 )

Do you find it difficult to get to and from Glebe House Surgery?

 

Bedale Community Minibus volunteers are wiling to help. They run a transport service picking up and dropping off patients every Tuesday.

 

For further details please click on the following link:

 

Bedale Community Minibus Link

 

 

Clinical Commissioning Group Events ( posted on Jul 7, 2016 )

From time to time the Hambleton Richmondshire and Whitby Clinical Commissioning Group (HRWCCG) hold events aimed at engaging with the public to consult and inform on commissioning initiatives.

 

Details of future events can be found on the HRWCCG website at https://www.hambletonrichmondshireandwhitbyccg.nhs.uk/

 

 

 

 

 

Primary Care Nursing Development ( posted on Apr 20, 2016 )

We are currently engaged in a project in conjunction with the Hambleton Richmondshire and Whitby Clinical Commissioning Group to develop the role of our practice nurses in the community, including visits to residential and care homes and to housebound patients. Our first six monthly report to the CCG on the progress of this project can be found by clicking on the words Download Report highlighted below.

 

Download Report

New Telephone System ( posted on Apr 12, 2016 )

Glebe House Surgery has recently updated the telephone system that we use. This should result in a much better patient experience when contacting the surgery by telephone. Calls are now put into a quing system when all the receptionists are busy taking calls so if you wish to hold you will be transfered to reception when a line becomes free. To aid the surgery workload if you order your repeat prescription by telephone, please call during the designated prescription times, currently 1pm - 3pm. Thank you.

Viewing Medical Records Online ( posted on Mar 1, 2016 )

Patients can now apply to view their medical records, including test results, online. You will need to complete a request form (available at reception or by downloading from the Our Documents folder on the left hand side of the website home page) and present this at reception along with ID (preferably photo ID such as passport or driving licence). We will then review your request and if appropriate we will active this service for you.

 

 

Care Quality Commission Report ( posted on Jan 4, 2016 )

The Care Quality Commission inspected Glebe House Surgery on Thursday 5th November 2015. The CQC rated Glebe House Surgery as Good. To view the final CQC report please click on the report icon below:

 

Report

Named GP ( posted on Jun 25, 2015 )

All patients at Glebe House Surgery now have a named GP. If you would like to know the name of the GP that has been allocated to you, please ask at reception and if you would prefer a different GP, just let us know.

New Prescription Ordering Hours ( posted on Jun 25, 2015 )

The prefered method for ordering repeat prescriptions is online via Patient Access. You can register for this service by speaking to a receptionist, or via this website by selecting Patient Access from the menu at the left hand side of the front page.

 

If you need to order a repeat prescription by telephone, our prescription line is now open between 1pm and 3pm each weekday afternoon. Please do not ring for prescriptions outside of these hours.

 

Thank you.

Friends and Family Test ( posted on Jun 2, 2015 )

Between 1/1/15 and 1/3/17 we have received 290 ratings on our Friends and Family Test. The results are as follows:

 

How likely are you to recommend our GP Practice to friends and family if they needed similar care or tratment?

 

Extremely Likely 231 (79.7%)

Likely 32 (11%)

Neither Likely nor Unlikely 13 (4.5%)

Unlikely 7 (2.4%)

Extremely Unlikely 5 (1.7%)

Don''t Know 2 (0.7%)

 

Thank you to all who have rated us.

 

The comments that have been added to the ratings will be shared with staff in the practice and any improvements identified as a result of those comments will be implemented.

Online Access to Medical Records ( posted on Mar 12, 2015 )

You are now able to apply for online access to your summary medical records including medications and allergies.

 

To do this you will need to complete the following request form and bring this into the surgery along with two forms of personal identification, preferably passport, driving license, bank statement. We are unable to aceept utilty bills.

 

For further information please look at the following patient information leaflet.

 

Patient Information Leaflet

 

Application Form

2015 Patient Group Report ( posted on Mar 10, 2015 )

We have published the 2014/15 Patient Group Report on this website in the Patient Participation Group Area.

 

You can also access the report via the following link:

 

2014/15 Patient Group Report.

 

Friends And Family Test ( posted on Nov 25, 2014 )

You can now rate your experience of using Glebe House Surgery by paticipating in our Friends and Family Test. You can do this in one of the following ways:

1) You can click on the iwantgreatcare icon on the Home page of this website, select our surgery either by name, Glebe House Surgery, or by postcode, DL8 2AT and follow the instructions

2) You can ask at reception for details of the scheme

3) You can complete a Friends and Family Test postcard available in the reception area and post it in the FFT postbox

4) You can click on the following link to go direct to the Glebe House Surgery page on the iwantgreatcare website https://www.iwantgreatcare.org/gpsurgeries/glebe-house-surgery/reviews/new

 

We look forward to receiving your reviews and we will publish the results on this website every month. Thank you for taking your time to rate us and to help us improve our service.

Early Morning Opening ( posted on Nov 6, 2014 )

Due to patient requests and following a sucessful trail period of opening the surgery doors at 8am we will be continuing with this for the forseeable future. This is so that patients arriving for early appointments can book in in good time for their appointment. The "same day" appointments will now be released at 8.00 am and these can be booked on line but telephone lines will not be active for appointment booking until 8.30 am as usual. However, some of our doctors will be seeing patients who have previously booked in for routine appointments from 8.10 am enabling patients who require early routine appointments to book them in advance.

 

At the request of  some patients eearly telephone appointments are now available with some GPs.

 

The best way to book an appointment is by registering for online booking which can be done via Patient Access on this website. Unfortunately it is only possible to book one advance appointment at a time so if you already have an appointment booked at the surgery you will have to use the more conventional method of ringing 01677 422616 or presenting at reception.  Any medicals are to be booked over the telephone because these often necessitate more than one appointment.  Also now with HGV medicals patients need to attend the optician for an eye test prior to coming for the HGV medical with the doctor.

Statement of Intent ( posted on Sep 25, 2014 )

STATEMENT OF INTENT FOR GLEBE HOUSE SURGERY

 

New contractual requirements came into force from 1 April 2014 requiring that GP Practices should make available a “statement of intent” in relation to the following IT developments:

 

  • Summary Care Record (SCR)
  • GP to GP Record Transfers (GP2GP)
  • Patient Online Access to their GP medical record

 

The same contractual obligations require that we have a “statement of intent” regarding these developments in place and publicised by 30 September 2014.

 

Please find below details of the practice’s stance with regards to these points:-

 

Summary Care Record (SCR)

 

NHS England require practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care record (SCR) or have published plans in place to achieve this by 31st of March 2015.

 

Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to. Of course if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.

 

Glebe House Surgery confirm that your SCR is automatically updated on at least a daily basis to ensure that your information is as up to date as it can possibly be.

 

GP to GP Record Transfers

NHS England requires practices to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (this does not apply to temporary patient registrations).

 

It is very important that you are registered with a doctor at all times. If you leave your previous practice and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take up to 2 weeks for your paper records to reach your new surgery. However, GP2GP record transfers your electronic medical record is transferred to your new practice much sooner. 

 

Glebe House Surgery confirm that GP2GP transfers are already active, and we send and receive patient records via this system.

 

Patient Online Access to Their GP Record

 

NHS England require practices to promote and offer the facility to enable patients online access to appointments, prescriptions, allergies and adverse reactions or have published plans in place to achieve this by 31st of March 2015.

 

We are now fully compliant with this requirement and you can apply for this function to be added to your online access by completing a pro-forma which can be obtained at reception or can be downloaded as follows:

 

Patient Information Leaflet

Application form

 

GP2GP record transfers ( posted on Sep 19, 2014 )

Glebe House Surgery has a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (not for temporary registration).

 

GP2GP is now active within our clinical system.

Summary Care Record ( posted on Sep 19, 2014 )

GP practices are required to provide an automated upload of any changes to a patient's summary information, at least once every working day, to the Summary Care Record (SCR). 

 

The requirement is on the basis of the current definition of the SCR, i.e. the core SCR record contains medications, allergies and adverse reactions and uploaded on the basis of implied patient consent. Additional information can only be uploaded with explicit patient consent and should be information required to support patient care in an emergency or urgent situation.

 

Glebe House Surgery is now fully compliant with this requirement.

 

Patient access to their GP record ( posted on Sep 19, 2014 )

From April 2014 GP practices are required to promote and offer the facility for patients to view online, export or print any summary information from their records i.e. medications, allergies, adverse reactions and any additional information agreed between the GP and patient.

 

We are now fully compliant with this requirement. Please contact reception to request a pro-forma for adding this to your online access functions.

Care Quality Commission and Patient Groups ( posted on Jul 16, 2013 )

Guide for Patient Participation Groups

The Care Quality Commission (CCQ) has published a guide for Patient Participation Groups (PPGs) about what they do, how they will work with them, and what to expect when they inspect their GP practices. For a copy of this guide, please click here. CQC/PPG Guide.

Cervical Screening ( posted on Jan 25, 2013 )

The cervical screening test, commonly known as the smear test, can detect abnormal cells that develop before cancer. By taking a smear test when invited by their GP, women give themselves the best chance of detecting pre cancerous cells, which can be easily treated.

 

For more information look on the following website: www.mysmeartest.co.uk

Patient Group ( posted on Sep 21, 2011 )

We are currently seeking patients who would be willing to join our Patient Group. This group will meet 3 or 4 times a year to help us to better understand what patients think about the surgery. We will be looking at what we do well and also what areas we can improve on. Our aim is to make the group as representative as possible of our patient list. We are particullarly short of patients under the age of 40. If you feel that you would be willing to contribute to this work please contact Martin Baggaley, Practice Manager, at the surgery on 01677 422616 or give your contact details to reception and Martin will contact you.

 

Our Practice Website ( posted on Apr 7, 2011 )

Welcome to our GP Website, we hope you find it useful.

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