This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More


                   GLEBE HOUSE SURGERY

                                               19 Firby Road, Bedale, DL8 2AT                           Tel: 01677 422616

Choose font size: A A A

STAFF TRAINING ( posted on May 4, 2020 )

The practice will be closed on Wednesday 6th May 12pm - 2pm for staff training purposes

PRESCRIPTIONS ( posted on Apr 21, 2020 )

We are currently accepting prescriptions over the telephone to help reduce the amount of footfall in the surgery 21.04.2020

COVID 19 ( posted on Mar 17, 2020 )

Important information about the coronavirus (COVID-19)


The NHS across North Yorkshire and Bradford will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.


The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.


The Chief Medical Officer announced on Friday 13 March that the country is moving into the 'Delay' stage of the response to coronavirus (Covid-19).


The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

• a high temperature or

• a new continuous cough


Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.


Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home

• your condition gets worse

• your symptoms do not get better after 7 days


Only call 111 if you cannot get help online.



Everyone is being reminded to follow Public Health England advice to:


• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.


Information remains subject to regular change and updates. More information can be found on the NHS website.


Removal of Fax Machine ( posted on Feb 24, 2020 )

Please note we will no longer accepting or sending faxes from 1.3.2020.

Student Doctor ( posted on Oct 22, 2019 )

We would like to welcome Lucy, a training doctor from Hull York Medical School, to our surgery. Lucy started with us on Wednesday 21st August and has been accompanying our GPs and nurses while seeing patients. Lucy will start seeing patients on Tuesday 5th November for 30 minute sessions on Tuesdays and Wednesdays while being supervised by one of our GPs. As part of her course, Lucy will be with us for a year while also working at the Friarage Hospital in Northallerton. Welcome to the team!

Thank you for helping us raise £284.06 for Macmillan Cancer Support! ( posted on Oct 17, 2019 )

We would like to thank everyone who showed their support for our Coffee Morning held on Friday 27th September. With your help, we raised £284.06 towards the Macmillan Cancer Support and will make a significant difference to those battling with cancer. We would also like to thank the Patient Group for their contribution and attendance at the Coffee Morning.

New Community nurse for the Elderly and Housebound patients ( posted on Aug 27, 2019 )

We have recruited a Community Nurse Practitoner for the Elderly and Housebound Patients, Hayley Pepe.  Hayley starts with us on Monday 9th September and will be working 5 days a week to assit with home visits and emergency healthcare plans for our frail patients

New Nurse Practitioner ( posted on Jun 21, 2019 )

We have a new Nurse Practitioner Anne Jackson started with us on Thursday 11th July 2019.  Anne will work 3 days per week and will be able to deal with minor ailments.

New Salaried GP ( posted on Jun 21, 2019 )

We have a Salaried GP staring with us on 5th August 2019, Dr Hetmanski will be working 8 sessions per week over 4 days.

NEW COMPUTER SYSTEM (SystmOne) ( posted on Mar 6, 2019 )



We have now changed systems from EMIS to SystmOne.


Please note prescriptions will need to be reauthorised by the doctor so may not be ready within the normal timescales. Please allow 5 working days for routine prescriptions.


All online access to EMIS has been suspended and new login details and passwords will need to be generated on our new system (SystmOne) Patients will need to come in to reception to register for the new system.


Patients are unable to collect log in details for their relatives unless we have written consent due to confidentiality and GDPR guidance.


Children can have access via their parents online access upto the age of 11.  Once a child turns 16 they can then come in and register themselves again for online access and obtain their own log in details.

As you can appreciate this will be a difficult and stressful time for all and we would appreciate your co-operation and support throughout this transition period. Thank you from the partners and staff at Glebe House Surgery.

Closed for staff training ( posted on Dec 27, 2018 )

Please note we will be closed for staff training supported by the Hambleton, Richmondshire and Whitby CCG from 12:00 on Tuesday 4th February 2020 till 8am Wednesday 5th Febrauary 2020. 


If you require emergency medical treatment please call 0300 123 3112


If you require medical advice please call 111 or visit NHS Direct website.

Bedale Community Minibus ( posted on Jul 20, 2018 )

Do you find it difficult getting to and from Glebe House Surgery ?


Bedale Community Minibus volunteers are here to help. They run a transport service picking up and dropping off patients to the surgery and back home every Tuesday.


For further details please ask at reception or contact Bedale Minibus on 01677 425329.





New Car Park layout ( posted on May 15, 2018 )

Please note the car park layout will has changed from week commencing 4th June 2018.  The staff car park will now be located first on the right on entering the car park.

Nurse Practictioner ( posted on May 8, 2018 )

We have a Nurse Practitioner, Lisa Kitson who joined us on Monday 4th June 2018.


Lisa is an experience Registered General Nurse (RGN). She studied her Community Health Care in Nursing in 1998 and successfully completed her Master's Degree in Advanced Practice in 2003. She has been a Nurse Practitioner since 2003.


She is an experience Nurse, Teacher and Mentor.


Lisa consults with patients with undifferentiated, undiagnosed medical problems.  She can undertake assessment and clinical management of patients with health problems or illness, conduct a medical / health history, perform clinical examinations as appropriate, diagnose and treat many illnessess and conditions, arrange blood tests, x-rays, referrals and admission if needed including prescribing a treatment plan or medication. She can offer guidance on other health / social related issues. Her clinical interests include respiratory disease, dermatology and sexual health.


Lisa will be working over 5 days per week and apoointments will be available to book on the day.

Salaried GP ( posted on May 8, 2018 )

Did you know we have a Salaried GP Dr Woodhouse he will be working 7 sessions per week over 4 days.

Extended Primary Care Advice and Guidance Service ( posted on Jan 4, 2018 )

Glebe House Surgery has been asked to participate in a new Extended Primary Care Advice and Guidance Service. This has been organised by the Hambleton, Richmondshire and Whitby Clinical Commissioning Group and is only for non-urgent referral to a specialist. All urgent referrals will proceed as normal.


The CCG has helpfully produced the following information:


Hambleton, Whitby and Richmondshire Clinical Commissioning Group


What is the Extended Primary Care Advice and Guidance Service?

Your clinician believes that a non-urgent referral to a specialist may be required in order to progress your care and you have given consent for details of your medical record to be discussed with other doctors.


A new extended primary care advice and guidance service is being tested, provided by Hambleton, Whitby and Richmondshire Clinical Commissioning Group (HRW CCG). Prior to a referral being made to hospital, information about your referral will be shared with colleagues in primary care.


The service will have access to a wider range of clinical guidelines and will know whether any local services are available in primary care that might be helpful. This will ensure everything that can be done in primary care has been done, and you only have to travel to hospital if it is necessary.


What happens next?

The clinician you have seen today will send brief details of your condition through the secure NHS electronic referrals system. The Extended Primary Care Advice and Guidance service will review the details and make observations / suggestions on best practice, where appropriate, within three working days. The advice given will be optional and your GP will decide on whether it is helpful based on your individual condition and situation.


A member of the Practice Administration Team will then contact you (usually by letter). If the advice is to proceed with the referral, or your GP still believes a referral is important, you will be asked to telephone or use online services to book your choice of local provider.


Alternatively, other options for your further care may be suggested. Your referring clinician will need to decide what is appropriate based on this additional information and may wish to discuss this with you. A member of the Practice Administration Team will contact you should this be the case and may ask you to attend for a further appointment in person or to discuss matters further in a telephone slot.

If you want to contact anyone in the practice about the progress with your referral you should do so on: 01677 422616 between the hours of 10am and 4pm.


What will the benefits be?

HRWCCG are required by the Department of Health to demonstrate that they are achieving best value for money and are trying to do this by working with practices to try and make "every outpatient referral a good referral". The service will ensure that for non-urgent conditions the full range of options in primary care have been considered, the appropriate tests have been undertaken where possible, travel to hospital only happens when needed, and any referral to hospital contains all the necessary information to enable the consultants to respond as efficiently and effectively as possible.


This approach is also intended to help promote a learning and developmental culture, to share the best clinical practice across all GP practices in the CCG area.


What if I have comments or concerns about the service?

You can contact Patient Relations at NHS Hambleton, Whitby and Richmondshire Clinical Commissioning Group by phone, letter or e-mail as follows. Address: Civic Centre, Stonecross, Brompton, Northallerton, DL6 2UU. Email: HRWCCG.PatientRelations@nhs.net. Phone: 01609 767607.

National Diabetes Audit ( posted on Jan 3, 2018 )

The National Diabetes Audit (NDA) is changing the collection method, frequency of collection and data items for collection from GP practices in England.


For further details please click on the link below:






For further details of the information collected please click on the following link:



Better Access ( posted on Dec 6, 2017 )

More routine primary care appointments have been made available to people living in our region. Patients registered at GP practices in Hambleton, Richmondshire and Whitby can pre-book a routine primary care appointment between 6:30pm and 8pm weekdays and between 8:30am and noon on Saturdays. This is not a walk-in service – please speak to a receptionist to book your appointment.


For us at Glebe House Surgery these appointments are offered in Thirsk as follows:


  • Thirsk will offer Saturday mornings alternately between Lambert Medical Practice and Thirsk Health Centre with GPs, nurse, HCA, pharmacist and physiotherapist.

Staying Well This Winter ( posted on Dec 6, 2017 )

For details of how to stay well this winter please follow this link:




Telephone lines open at 8am ( posted on Nov 23, 2017 )

Telephone lines for appointment booking/cancelling ONLY now open at 8am. Please ring after 8.30am for all other matters.

Open Surgery ( posted on Nov 10, 2017 )

From Monday 13th November we will no longer be offering the Open Surgery at 11.30am. Other arrangements will be made for those patients who wish to be seen urgently on the day when all same day appointments have been taken which will involve a doctor telephoning you back to discuss your needs.

Ordering Prescriptions over the Telephone ( posted on Jul 13, 2017 )

After consultation with the Glebe House Surgery Patient Participation Group it has been decided that as of 5th November 2017 we will no longer be accepting requests for prescriptions made over the telephone.


There are a number of reasons for this decision which has been taken with patient safety in mind.


You will still be able to request prescriptions by post, at the surgery and by use of the patient online service portal. You cannot request prescriptions from local pharmacies by telephone but they do have a prescription box where you can leave your request and they will bring them to the surgery for you. We are very grateful to the local pharmacies for providing this service.


If you would like to sign up for online services, please contact reception and they will issue you with the relevant details, or alternatively click on the Patient Access button on the Welcome page of this website.


Patient Online also has an App so you can use all Patient Online Services from your mobile telephone.

Children's Toys ( posted on Jun 2, 2017 )

We no longer provide toys and books for children in our waiting room but we are happy for children to use the playroom provided to play with any toys and books that you bring with you to keep them occupied whilst you are waiting to be seen.

Bank Holiday Closures 2019 ( posted on Mar 3, 2017 )

The practice will be closed on the following Bank Holiday dates in 2019:



Monday 26th August 2019

Wednesday 25th December 2019

Thursday 26th Decemebr 2019

Wednesday 1st January 2020



If you require non emergency medical assistance on these dates please ring the NHS 111 service for advice. Calls to 111 are free from landlines and mobiles.


Please make sure that you have enough repeat medication to cover the Bank Holiday closures.


For alist of pharmacies that are open over the Christmas and New Year holidays please click on the following link:


Pharmacy Openings

Flood Action Campaign ( posted on Nov 3, 2016 )

This year we are supporting the Environment Agency Flood Action Campaign.


For further details please click on the highlighted leaflet below:


Campaign Leaflet

Bedale Community Minibus ( posted on Oct 12, 2016 )

Do you find it difficult to get to and from Glebe House Surgery?


Bedale Community Minibus volunteers are wiling to help. They run a transport service picking up and dropping off patients every Tuesday.


For further details please click on the following link or ask at reception:


Bedale Community Minibus Link

Clinical Commissioning Group Events ( posted on Jul 7, 2016 )

From time to time the Hambleton Richmondshire and Whitby Clinical Commissioning Group (HRWCCG) hold events aimed at engaging with the public to consult and inform on commissioning initiatives.


Details of future events can be found on the HRWCCG website at https://www.hambletonrichmondshireandwhitbyccg.nhs.uk/





Primary Care Nursing Development ( posted on Apr 20, 2016 )

We are currently engaged in a project in conjunction with the Hambleton Richmondshire and Whitby Clinical Commissioning Group to develop the role of our practice nurses in the community, including visits to residential and care homes and to housebound patients. Our first six monthly report to the CCG on the progress of this project can be found by clicking on the words Download Report highlighted below.


Download Report

Viewing Medical Records Online ( posted on Mar 1, 2016 )

Patients can now apply to view their medical records, including test results, online. You will need to complete a request form (available at reception or by downloading from the Our Documents folder on the left hand side of the website home page) and present this at reception along with ID (preferably photo ID such as passport or driving licence). We will then review your request and if appropriate we will active this service for you.



Care Quality Commission Report ( posted on Jan 4, 2016 )

The Care Quality Commission inspected Glebe House Surgery on Thursday 5th November 2015. The CQC rated Glebe House Surgery as Good. To view the final CQC report please click on the report icon below:



Named GP ( posted on Jun 25, 2015 )

All patients at Glebe House Surgery now have a named GP. If you would like to know the name of the GP that has been allocated to you, please ask at reception and if you would prefer a different GP, just let us know.

Friends and Family Test ( posted on Jun 2, 2015 )

Between 1/1/15 and 1/1/18 we have received 374 ratings on our Friends and Family Test. The results are as follows:


How likely are you to recommend our GP Practice to friends and family if they needed similar care or tratment?


Extremely Likely 281 (75.1%)

Likely 46 (12.3%)

Neither Likely nor Unlikely 22 (5.9%)

Unlikely 13 (3.5%)

Extremely Unlikely 9 (2.4%)

Don''t Know 3 (0.8%)


Thank you to all who have rated us.


The comments that have been added to the ratings will be shared with staff in the practice and any improvements identified as a result of those comments will be implemented.

Online Access to Medical Records ( posted on Mar 12, 2015 )

You are now able to apply for online access to your summary medical records including medications and allergies.


To do this you will need to complete the following request form and bring this into the surgery along with two forms of personal identification, preferably passport, driving license, bank statement. We are unable to aceept utilty bills.


For further information please look at the following patient information leaflet.


Patient Information Leaflet


Application Form

2015 Patient Group Report ( posted on Mar 10, 2015 )

We have published the 2014/15 Patient Group Report on this website in the Patient Participation Group Area.


You can also access the report via the following link:


2014/15 Patient Group Report.


Friends And Family Test ( posted on Nov 25, 2014 )

You can now rate your experience of using Glebe House Surgery by paticipating in our Friends and Family Test. You can do this in one of the following ways:

1) You can click on the iwantgreatcare icon on the Home page of this website, select our surgery either by name, Glebe House Surgery, or by postcode, DL8 2AT and follow the instructions

2) You can ask at reception for details of the scheme

3) You can complete a Friends and Family Test postcard available in the reception area and post it in the FFT postbox

4) You can click on the following link to go direct to the Glebe House Surgery page on the iwantgreatcare website https://www.iwantgreatcare.org/gpsurgeries/glebe-house-surgery/reviews/new


We look forward to receiving your reviews and we will publish the results on this website every month. Thank you for taking your time to rate us and to help us improve our service.

Statement of Intent ( posted on Sep 25, 2014 )



New contractual requirements came into force from 1 April 2014 requiring that GP Practices should make available a “statement of intent” in relation to the following IT developments:


  • Summary Care Record (SCR)
  • GP to GP Record Transfers (GP2GP)
  • Patient Online Access to their GP medical record


The same contractual obligations require that we have a “statement of intent” regarding these developments in place and publicised by 30 September 2014.


Please find below details of the practice’s stance with regards to these points:-


Summary Care Record (SCR)


NHS England require practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care record (SCR) or have published plans in place to achieve this by 31st of March 2015.


Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to. Of course if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.


Glebe House Surgery confirm that your SCR is automatically updated on at least a daily basis to ensure that your information is as up to date as it can possibly be.


GP to GP Record Transfers

NHS England requires practices to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (this does not apply to temporary patient registrations).


It is very important that you are registered with a doctor at all times. If you leave your previous practice and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take up to 2 weeks for your paper records to reach your new surgery. However, GP2GP record transfers your electronic medical record is transferred to your new practice much sooner. 


Glebe House Surgery confirm that GP2GP transfers are already active, and we send and receive patient records via this system.


Patient Online Access to Their GP Record


NHS England require practices to promote and offer the facility to enable patients online access to appointments, prescriptions, allergies and adverse reactions or have published plans in place to achieve this by 31st of March 2015.


We are now fully compliant with this requirement and you can apply for this function to be added to your online access by completing a pro-forma which can be obtained at reception or can be downloaded as follows:


Patient Information Leaflet

Application form


GP2GP record transfers ( posted on Sep 19, 2014 )

Glebe House Surgery has a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (not for temporary registration).


GP2GP is now active within our clinical system.

Summary Care Record ( posted on Sep 19, 2014 )

GP practices are required to provide an automated upload of any changes to a patient's summary information, at least once every working day, to the Summary Care Record (SCR). 


The requirement is on the basis of the current definition of the SCR, i.e. the core SCR record contains medications, allergies and adverse reactions and uploaded on the basis of implied patient consent. Additional information can only be uploaded with explicit patient consent and should be information required to support patient care in an emergency or urgent situation.


Glebe House Surgery is now fully compliant with this requirement.


Patient access to their GP record ( posted on Sep 19, 2014 )

From April 2014 GP practices are required to promote and offer the facility for patients to view online, export or print any summary information from their records i.e. medications, allergies, adverse reactions and any additional information agreed between the GP and patient.


We are now fully compliant with this requirement. Please contact reception to request a pro-forma for adding this to your online access functions.

Care Quality Commission and Patient Groups ( posted on Jul 16, 2013 )

Guide for Patient Participation Groups

The Care Quality Commission (CCQ) has published a guide for Patient Participation Groups (PPGs) about what they do, how they will work with them, and what to expect when they inspect their GP practices. For a copy of this guide, please click here. CQC/PPG Guide.

Cervical Screening ( posted on Jan 25, 2013 )

The cervical screening test, commonly known as the smear test, can detect abnormal cells that develop before cancer. By taking a smear test when invited by their GP, women give themselves the best chance of detecting pre cancerous cells, which can be easily treated.


For more information look on the following website: www.mysmeartest.co.uk

Our Practice Website ( posted on Apr 7, 2011 )

Welcome to our GP Website, we hope you find it useful.

Total visitors:313501 | Disclaimer