Loading...

This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More

 

                   GLEBE HOUSE SURGERY

                                               19 Firby Road, Bedale, DL8 2AT                           Tel: 01677 422616


Search:  
Choose font size: A A A

Staff Training

We will be closed for staff training on Tuesday 22nd February from 12.30pm - 2pm

STAFF TRAINING

We will be closed for staff training on Tuesday 8th December from 12.30pm - 2pm

FLU VACCINE 50-64 AGE GROUP

If you are aged between 50 and 64, you will be invited to get your free flu vaccine from early December as part of this year's expanded flu vaccination programme.

 

GP practices in Hambleton are working together to deliver vaccinations at a single site. Please be patient as we make plans for this and wait to be contacted. Please remember that vaccinations will continue throughout the winter season.

If you are in an at-risk group, you remain a priority for vaccination and should contact the surgery as soon as possible for your free flu vaccine.

Your GP practice and the pharmacies in your area will have a range of measures in place to keep you safe from COVID-19.

AFTERNOON CLOSURE 24th NOVEMBER

Heartbeat Alliance, a group of local GPs who are working together to make improvements to local health services, is reminding patients in the Hambleton and Richmondshire area that a number of GP practices will be closed between 1.30pm and 6.30pm on Tuesday 24th November 2020 due to important staff training.

 

Out of hours cover has been arranged for patients who require urgent medical attention between these hours. This can be accessed by calling the usual practice number where you will be re-directed to a call handling service. They will provide appropriate healthcare advice and be able to direct patients to the most appropriate service for their needs.

 

Normal GP service will resume on Wednesday 25th November 2020

CLOSED FOR STAFF TRAINING

The practice will be closed from 12.30 - 2pm on Wednesday 11th November

CLOSED FOR STAFF TRAINING

We will be closed for staff training on Thursday 15th October from 12.30pm - 2pm

Prescriptions for minor health conditions

From 1 October your GP will no longer routinely prescribe medicines for minor health conditions. It's easy to get advice and medicines from your pharmacy without a prescription and no appointment is needed. Visit www.prescriptionchanges.co.uk to find out more.

This message is brought to you by North Yorkshire CCG.

COVID 19

Important information about the coronavirus (COVID-19)

 

The NHS across North Yorkshire and Bradford will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

 

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

 

The Chief Medical Officer announced on Friday 13 March that the country is moving into the 'Delay' stage of the response to coronavirus (Covid-19).

 

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

• a high temperature or

• a new continuous cough

 

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.

 

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home

• your condition gets worse

• your symptoms do not get better after 7 days

 

Only call 111 if you cannot get help online.

 

 

Everyone is being reminded to follow Public Health England advice to:

 

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

 

Information remains subject to regular change and updates. More information can be found on the NHS website.

Thank you for helping us raise £284.06 for Macmillan Cancer Support!

We would like to thank everyone who showed their support for our Coffee Morning held on Friday 27th September. With your help, we raised £284.06 towards the Macmillan Cancer Support and will make a significant difference to those battling with cancer. We would also like to thank the Patient Group for their contribution and attendance at the Coffee Morning.

NEW COMPUTER SYSTEM (SystmOne)

COMPUTER SYSTEM CHANGE OVER

 

We have now changed systems from EMIS to SystmOne.

 

Please note prescriptions will need to be reauthorised by the doctor so may not be ready within the normal timescales. Please allow 5 working days for routine prescriptions.

 

All online access to EMIS has been suspended and new login details and passwords will need to be generated on our new system (SystmOne) Patients will need to come in to reception to register for the new system.

 

Patients are unable to collect log in details for their relatives unless we have written consent due to confidentiality and GDPR guidance.

 

Children can have access via their parents online access upto the age of 11.  Once a child turns 16 they can then come in and register themselves again for online access and obtain their own log in details.


As you can appreciate this will be a difficult and stressful time for all and we would appreciate your co-operation and support throughout this transition period. Thank you from the partners and staff at Glebe House Surgery.

Bedale Community Minibus

Do you find it difficult getting to and from Glebe House Surgery ?

 

Bedale Community Minibus volunteers are here to help. They run a transport service picking up and dropping off patients to the surgery and back home every Tuesday.

 

For further details please ask at reception or contact Bedale Minibus on 01677 425329.

 

 

 

 

Extended Primary Care Advice and Guidance Service

Glebe House Surgery has been asked to participate in a new Extended Primary Care Advice and Guidance Service. This has been organised by the Hambleton, Richmondshire and Whitby Clinical Commissioning Group and is only for non-urgent referral to a specialist. All urgent referrals will proceed as normal.

 

The CCG has helpfully produced the following information:

 

Hambleton, Whitby and Richmondshire Clinical Commissioning Group

 

What is the Extended Primary Care Advice and Guidance Service?

Your clinician believes that a non-urgent referral to a specialist may be required in order to progress your care and you have given consent for details of your medical record to be discussed with other doctors.

 

A new extended primary care advice and guidance service is being tested, provided by Hambleton, Whitby and Richmondshire Clinical Commissioning Group (HRW CCG). Prior to a referral being made to hospital, information about your referral will be shared with colleagues in primary care.

 

The service will have access to a wider range of clinical guidelines and will know whether any local services are available in primary care that might be helpful. This will ensure everything that can be done in primary care has been done, and you only have to travel to hospital if it is necessary.

 

What happens next?

The clinician you have seen today will send brief details of your condition through the secure NHS electronic referrals system. The Extended Primary Care Advice and Guidance service will review the details and make observations / suggestions on best practice, where appropriate, within three working days. The advice given will be optional and your GP will decide on whether it is helpful based on your individual condition and situation.

 

A member of the Practice Administration Team will then contact you (usually by letter). If the advice is to proceed with the referral, or your GP still believes a referral is important, you will be asked to telephone or use online services to book your choice of local provider.

 

Alternatively, other options for your further care may be suggested. Your referring clinician will need to decide what is appropriate based on this additional information and may wish to discuss this with you. A member of the Practice Administration Team will contact you should this be the case and may ask you to attend for a further appointment in person or to discuss matters further in a telephone slot.

If you want to contact anyone in the practice about the progress with your referral you should do so on: 01677 422616 between the hours of 10am and 4pm.

 

What will the benefits be?

HRWCCG are required by the Department of Health to demonstrate that they are achieving best value for money and are trying to do this by working with practices to try and make "every outpatient referral a good referral". The service will ensure that for non-urgent conditions the full range of options in primary care have been considered, the appropriate tests have been undertaken where possible, travel to hospital only happens when needed, and any referral to hospital contains all the necessary information to enable the consultants to respond as efficiently and effectively as possible.

 

This approach is also intended to help promote a learning and developmental culture, to share the best clinical practice across all GP practices in the CCG area.

 

What if I have comments or concerns about the service?

You can contact Patient Relations at NHS Hambleton, Whitby and Richmondshire Clinical Commissioning Group by phone, letter or e-mail as follows. Address: Civic Centre, Stonecross, Brompton, Northallerton, DL6 2UU. Email: HRWCCG.PatientRelations@nhs.net. Phone: 01609 767607.

Ordering Prescriptions over the Telephone

After consultation with the Glebe House Surgery Patient Participation Group it has been decided that as of 5th November 2017 we will no longer be accepting requests for prescriptions made over the telephone.

 

There are a number of reasons for this decision which has been taken with patient safety in mind.

 

You will still be able to request prescriptions by post, at the surgery and by use of the patient online service portal. You cannot request prescriptions from local pharmacies by telephone but they do have a prescription box where you can leave your request and they will bring them to the surgery for you. We are very grateful to the local pharmacies for providing this service.

 

If you would like to sign up for online services, please contact reception and they will issue you with the relevant details, or alternatively click on the Patient Access button on the Welcome page of this website.

 

Patient Online also has an App so you can use all Patient Online Services from your mobile telephone.

Bedale Community Minibus

Do you find it difficult to get to and from Glebe House Surgery?

 

Bedale Community Minibus volunteers are wiling to help. They run a transport service picking up and dropping off patients every Tuesday.

 

For further details please click on the following link or ask at reception:

 

Bedale Community Minibus Link

Viewing Medical Records Online

Patients can now apply to view their medical records, including test results, online. You will need to complete a request form (available at reception or by downloading from the Our Documents folder on the left hand side of the website home page) and present this at reception along with ID (preferably photo ID such as passport or driving licence). We will then review your request and if appropriate we will active this service for you.

 

 

Care Quality Commission Report

The Care Quality Commission inspected Glebe House Surgery on Thursday 5th November 2015. The CQC rated Glebe House Surgery as Good. To view the final CQC report please click on the report icon below:

 

Report

Named GP

All patients at Glebe House Surgery now have a named GP. If you would like to know the name of the GP that has been allocated to you, please ask at reception and if you would prefer a different GP, just let us know.

Friends and Family Test

Between 1/1/15 and 1/1/18 we have received 374 ratings on our Friends and Family Test. The results are as follows:

 

How likely are you to recommend our GP Practice to friends and family if they needed similar care or tratment?

 

Extremely Likely 281 (75.1%)

Likely 46 (12.3%)

Neither Likely nor Unlikely 22 (5.9%)

Unlikely 13 (3.5%)

Extremely Unlikely 9 (2.4%)

Don''t Know 3 (0.8%)

 

Thank you to all who have rated us.

 

The comments that have been added to the ratings will be shared with staff in the practice and any improvements identified as a result of those comments will be implemented.

Online Access to Medical Records

You are now able to apply for online access to your summary medical records including medications and allergies.

 

To do this you will need to complete the following request form and bring this into the surgery along with two forms of personal identification, preferably passport, driving license, bank statement. We are unable to aceept utilty bills.

 

For further information please look at the following patient information leaflet.

 

Patient Information Leaflet

 

Application Form

2015 Patient Group Report

We have published the 2014/15 Patient Group Report on this website in the Patient Participation Group Area.

 

You can also access the report via the following link:

 

2014/15 Patient Group Report.

 

Friends And Family Test

You can now rate your experience of using Glebe House Surgery by paticipating in our Friends and Family Test. You can do this in one of the following ways:

1) You can click on the iwantgreatcare icon on the Home page of this website, select our surgery either by name, Glebe House Surgery, or by postcode, DL8 2AT and follow the instructions

2) You can ask at reception for details of the scheme

3) You can complete a Friends and Family Test postcard available in the reception area and post it in the FFT postbox

4) You can click on the following link to go direct to the Glebe House Surgery page on the iwantgreatcare website https://www.iwantgreatcare.org/gpsurgeries/glebe-house-surgery/reviews/new

 

We look forward to receiving your reviews and we will publish the results on this website every month. Thank you for taking your time to rate us and to help us improve our service.

Statement of Intent

STATEMENT OF INTENT FOR GLEBE HOUSE SURGERY

 

New contractual requirements came into force from 1 April 2014 requiring that GP Practices should make available a “statement of intent” in relation to the following IT developments:

 

  • Summary Care Record (SCR)
  • GP to GP Record Transfers (GP2GP)
  • Patient Online Access to their GP medical record

 

The same contractual obligations require that we have a “statement of intent” regarding these developments in place and publicised by 30 September 2014.

 

Please find below details of the practice’s stance with regards to these points:-

 

Summary Care Record (SCR)

 

NHS England require practices to enable successful automated uploads of any changes to patient’s summary information, at least on a daily basis, to the summary care record (SCR) or have published plans in place to achieve this by 31st of March 2015.

 

Having your Summary Care Record (SCR) available will help anyone treating you without your full medical record. They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to. Of course if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.

 

Glebe House Surgery confirm that your SCR is automatically updated on at least a daily basis to ensure that your information is as up to date as it can possibly be.

 

GP to GP Record Transfers

NHS England requires practices to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers (this does not apply to temporary patient registrations).

 

It is very important that you are registered with a doctor at all times. If you leave your previous practice and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England. It can take up to 2 weeks for your paper records to reach your new surgery. However, GP2GP record transfers your electronic medical record is transferred to your new practice much sooner. 

 

Glebe House Surgery confirm that GP2GP transfers are already active, and we send and receive patient records via this system.

 

Patient Online Access to Their GP Record

 

NHS England require practices to promote and offer the facility to enable patients online access to appointments, prescriptions, allergies and adverse reactions or have published plans in place to achieve this by 31st of March 2015.

 

We are now fully compliant with this requirement and you can apply for this function to be added to your online access by completing a pro-forma which can be obtained at reception or can be downloaded as follows:

 

Patient Information Leaflet

Application form

 

Summary Care Record

GP practices are required to provide an automated upload of any changes to a patient's summary information, at least once every working day, to the Summary Care Record (SCR). 

 

The requirement is on the basis of the current definition of the SCR, i.e. the core SCR record contains medications, allergies and adverse reactions and uploaded on the basis of implied patient consent. Additional information can only be uploaded with explicit patient consent and should be information required to support patient care in an emergency or urgent situation.

 

Glebe House Surgery is now fully compliant with this requirement.

 

Total visitors:348802 | Disclaimer