We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that from time to time problems can occur. Most problems can be resolved quickly and easily, often at the time they arise, or by contacting a member of the practice team.
Where you are not able to resolve your problem in this way you can find more information by speaking to Rachel Mudd – Operational Manager or consulting our patient complaint information leaflet which is available at reception.
From 1 July 2023 the way members of the public make a complaint about primary care services (GPs, pharmacy, optometry) to the commissioner changed.   Rather than contacting NHS England, they now need to contact their local integrated care board (ICB).   Members of the public can still make a complaint to the provider. This has not changed.
North Yorkshire ICB
Patient queries, comments and complaints
If you are unhappy with the treatment or service you have received from NHS services you can raise your concerns immediately by speaking with the staff involved in your care who will attempt to resolve your complaint informally. Alternatively, you can contact the Humber  and North Yorkshire ICB’s Experience Team:
Telephone: 01482 957750
E-mail:Â hnyicb.experience@nhs.net
Writing to us at: The Experience Team
Humber and North Yorkshire ICB
Health House, Grange Park Lane
Willerby
HULL
HU10 6DT
You can find out more from the customer experience by clicking below:
Experience Team – Humber and North Yorkshire Integrated Care Board (ICB)